Refund Policy
This marketplace offers digital products, software access, subscriptions, and related services.
Because digital products are delivered differently from physical goods, refund requests are reviewed according to the product, delivery status, activation status, provider terms, and applicable consumer law. Nothing in this policy limits any rights that cannot legally be excluded.
Refund Eligibility
A refund or other remedy may be considered when:
- Digital access was not delivered
- A licence key or activation method does not work
- The product delivered is different from the product ordered
- A verified technical issue prevents access
- A duplicate purchase or billing error occurred
- The digital product does not match its description or agreed features
Support may first attempt to resolve delivery, activation, or technical issues before a refund is issued.
Change-of-Mind Requests
Change-of-mind eligibility may depend on the type of digital product and whether delivery or access has begun. Where required, users may be asked to expressly agree to immediate digital delivery and acknowledge any effect this has on their cancellation rights.
Situations Where a Refund May Be Limited
Subject to applicable law, a refund may be unavailable when:
- Digital access has been successfully delivered and used
- A licence key has been redeemed
- A downloadable product has been accessed
- A subscription period has already been provided
- The request is based only on personal preference
- The product meets its description and stated requirements
- The applicable request period has expired
These restrictions do not apply where the product is faulty, incorrectly described, not supplied, or where mandatory consumer rights provide another remedy.
Subscriptions
Cancelling a subscription normally prevents future renewals but may not automatically refund the current billing period. Refund eligibility for subscription charges depends on usage, billing status, provider terms, and applicable law.
Third-Party Products
Some products may be sold, billed, delivered, or supported by external providers. Where checkout takes place on another provider’s website, refund requests may need to be submitted directly to that provider. The applicable provider’s licence, cancellation, and refund conditions may apply.
Review Process
Requests are assessed using available order records, payment information, delivery status, activation history, product conditions, and provider terms. Additional information may be requested. Submitting a request does not guarantee that a refund will be approved.
Approved Refunds
Approved refunds will normally be returned to the original payment method. Processing time may vary depending on the payment provider or financial institution. Any required timeframe should be stated clearly before this policy is published.
Contact
For refund requests or questions, please contact support through the website’s Contact page or support email.